Nnph provides a formal self-exclusion program to assist individuals in managing gambling risk. You may select a fixed term during which access to all Nnph products is restricted, after which access is automatically restored, or choose a longer exclusion period based on personal safeguarding needs. All measures are binding on the user’s Nnph account for the duration selected.
Time-Out offers a short break from playing. Once activated, you will be unable to deposit, withdraw, play or access any Nnph products for the chosen period. The available Time-Out periods are displayed in your Account Profile. Revocation of a Time-Out is permitted only after 24 hours from the initial request. On expiry, the account and its playing rights are automatically re-activated.
The self-exclusion option allows a more extended interruption from gambling. During Self-exclusion, your Nnph account will be closed and you will be unable to log in or engage in gambling activities. Initiation can be completed through the self-exclusion section within your account or by contacting Customer Care via email to register your decision to pause activities. Prior to the exclusion taking effect you should understand the consequences and the limit of changes to the chosen period. After you submit a self-exclusion request, your account enters a first stage cooling-off period of 24 hours during which no gambling activity is permitted. Following the cooling-off, you will be informed of the available self-exclusion periods. No variation of the pre-selected periods is permitted. To proceed with the process, you must reply by email to confirm the selected period. If no reply is received within a further 24 hours, the account will be reopened and confirmed by email. Once Self-exclusion is in force, deposits and withdrawals are disabled for the duration. Upon expiration, the exclusion ends and the account is automatically re-activated. You may request extensions for additional periods; such extensions require explicit confirmation and are subject to approval. The Company reserves absolute discretion to deny revocation or extension requests.
During account setup or at any time, you may impose spending limits via the My Account section. If you exceed a self-imposed limit, further actions related to that limit may be restricted. Any limit or exclusion may be revoked only by written or electronic notice to the Company, which will consider the request but retain absolute discretion to deny it. We will undertake reasonable steps to ensure adherence to the Self-exclusion measures and to prevent promotional material from reaching excluded customers. You acknowledge that we are not responsible for ongoing gambling activity if you attempt to circumvent measures or use alternate accounts or altered registration details. If you encounter a way to continue gambling during Self-exclusion, we strongly recommend seeking urgent professional assistance. For guidance on potential gambling issues, consider recognized support services, and contact them through their appropriate channels.
Self-exclusion is an aid to responsible gambling rather than a substitute for personal resolve. Do not attempt to circumvent the exclusion measures or register new accounts. The Company bears no liability for continued play if you attempt to evade the restrictions. If you require support, consult the organization resources listed within this policy and contact Nnph Customer Care for assistance with the exclusion process.
All self-exclusion actions comply with applicable gaming regulations and anti-money laundering policies. By using Nnph services you confirm you are at least 18 years of age and understand that underage gambling is prohibited. Nnph handles personal data for Self-exclusion requests in accordance with its data protection and KYC procedures to verify identity and enforce the exclusion.
To initiate Time-Out or Self-exclusion, log in to your account and navigate to the Self-exclusion or Time-Out section, or contact Customer Care by email with your decision to pause activities. If you have previously self-excluded with another operator, you should inform Nnph to review your overall gambling activity. You may contact Customer Care for extensions or revisions to your exclusion period, subject to policy and discretion.
Under 18s are strictly forbidden from gambling on Nnph. If you experience gambling-related issues, seek professional support and consider engaging with recognized help services in your jurisdiction. Nnph is committed to responsible gaming and will implement Self-exclusion measures to protect players and promote safe participation.
